BUILD & RUN — DISPATCH AUTOMATION

Dispatchers type the same job details into system after system.

The same job details get typed in three or four times as the work moves between systems, and every re-entry is a chance to introduce the error a customer will find first. This carries a job from intake to closed — routed, tracked, and closed against the right record — without anyone re-keying anything.

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YOUR DAILY OPERATIONS

WHO THIS IS FOR

Operations where coordinating the work costs more hours than doing it.

THE PROBLEM

Coordination is the least visible cost in an operation because it is spread across everybody. No one person spends a day on it; ten people spend forty minutes, which appears on nobody’s job description and gets measured by nobody. It is also the first thing to break when volume rises.

WHAT IT LOOKS LIKE

Dispatch

EXAMPLE FIGURES

Loads · Tuesday, 2:04 pm

TRUCK GPS AND THE CERTIFIED ELD · LIVE AT 2:04 PM · MONITORED

New load L-20418 · captured once

Customer: Food distributor · direct account
Trailer: 53 ft dry van · 22 pallets
Pickup: Mississauga · today, 3:30 pm
Delivery: Windsor · today, 9:00 pm

Trucks for this load · Dana assigns

Truck 12 · Sam
Empty in Milton · 9 h 10 m driving left
ETA 2:40
Suggested
Truck 7 · Priya
Unloading in Brampton until 3:15 · 6 h 30 m driving left
ETA 3:35
Misses 3:30
Truck 4 · Marco
Empty in Mississauga · 2 h 40 m driving left; the run needs about 4 h
ETA 2:15
Hours short

IF A FEED DROPS, DISPATCH RUNS FROM THE PAPER SHEET THE TEAM PRACTISED

Today on the board

2:03 pm
2:03 pm
L-20411 to Ottawa: ETA 4:40 for a 5:00 appointment.
FROM THE TRUCK’S GPS
1:52 pm
1:52 pm
L-20418 read from the customer’s order email at 1:46 and accepted by Dana at dispatch.
NOT RE-KEYED ANYWHERE
1:38 pm
1:38 pm
L-20406 to Toronto: the driver reported a collision. Automatic updates on this load stopped.
HANDED TO DANA
12:55 pm
12:55 pm
L-20402 delivered in Vaughan. Signed proof of delivery attached to its record.
CLOSED · PROOF ON FILE

It shows remaining hours and never clears a driver to run. A collision, an injury or a dangerous goods call stops the automation and goes to a person.

A carrier’s dispatch board: a load captured once from the order email, the trucks that could take it with their location and remaining hours, and the dispatcher deciding. Loads already moving update themselves and close with proof on the right record.

What you get.

Intake captured once and routed automatically.
Status that updates itself as work moves, without anyone being chased for it.
Jobs closed with proof attached to the correct record.
Connections into the scheduling and record systems you already run.
A manual fallback your team is walked through before launch, not written down after the first outage.

How it works.

Priced against the scope, after a Diagnostic that is small on purpose. The shape of the work we can tell you now.

THE SHAPE: Built, then run, with monitoring. We do not ship automation nobody is watching.
WHAT WE NEED FROM YOU: Access to the systems being connected, and agreement on the routing rules.
WHAT YOU KEEP: The integrations and the rules, documented well enough to be handed on.

What this does not include.

Published because you should know before the call, not after the invoice.

Automated decisions about safety, compliance or emergencies. Those stay with a person.
Replacing your existing systems, unless the Diagnostic showed they are the constraint.
A build without monitoring. An automation nobody watches is a liability, not an asset.

How we price this →