AUTO REPAIR
A customer phones first thing while every hand in the shop is under a car. It rings out, goes to voicemail, and the job goes to whoever picked up. Tuesday's quote is still sitting on the clipboard, and the customer whose car has been ready since lunch is phoning to ask. We put the answering, the booking and the follow-up on a system, so the shop's hands stay on the cars.
Free · 20 minutes · no commitment
A repair shop sells time in a bay, and a bay only earns when a car is in it. Every call that rings out while the crew is under a hoist is a bay-hour that goes to a competitor, and every quote that goes cold was already half won. None of that is anyone's fault — it is what happens when the people who fix the cars are also the only people who can pick up the phone.
Every call answered. Every quote chased. Every “is it ready?” answered before it is asked.
None of these are measurements of your shop — we have not audited it. They are the shape the front of a shop takes when the only people who can answer the phone are the people under the cars.
Each of these is handled by whoever is nearest the desk, which in a shop is always the person who should be under a car.
01
A technician on the phone
A front-desk hire costs most of a technician's wage for a phone that is quiet half the day, so the technicians answer it — and a technician on the phone is worth less than a technician under the hoist. Either way the shop pays for the call, and either way some of them are missed.
02
A clipboard by the desk
Chasing quotes lives on a clipboard by the desk, and it is done on the quiet days. The busy week — the one where the follow-up would have filled Thursday — is the week the clipboard does not get a minute.
03
When the technician remembers
The update happens when the technician remembers, which is after the customer has already phoned. Each status call is a small interruption, and a shop takes a dozen of them a day without ever counting the cost.
04
Looking ahead at the end of the day
The board shows today. Looking ahead is a job for the end of the day, and the end of the day is when the last car is still on the hoist. So the gap is found the morning it opens, when the customers who could have filled it are already booked elsewhere.
Owner’s View
Tuesday, 10:42 at the shop
YOUR SHOP · 8 BAYS · UPDATED 10:42 · SHOWN WITH LIVE REFRESH, A SEPARATELY QUOTED UPGRADE
Calls today
38
14 booked · 2 missed
Both missed calls were called back within 10 minutes.
Promised on time · this week
47 of 52
▼ 2 on last week· Needs you
Two of today’s promises are slipping in bays 3 and 6.
Estimate lines waiting
$6,840
5 owners silent 24 h· Needs you
The day-3 follow-up goes out tomorrow.
Collected today
$9,860
Card 82% · links 18%· On track
$4,210 is still unpaid across three balances.
Needs you today
Day board
Bays 3 and 6 · Operations
Parts ordering
Rotors for bay 3 due 11:30 · Back office & reporting
Estimate follow-up
$6,840 of lines waiting · Sales & intake
Scheduling
Time-off request waiting · People & HR
AUTO REPAIR · OPERATIONS BLUEPRINT
Each floor is a department and each station a process. The bright line is the path one job takes, and the light travelling it is that job. Select any station to see what starts it, what the system does, and what stays with a person.
YOUR ADDITIONS · THE MAP IS YOURS TO EXTEND
Anything you run, or wish you ran, that is not drawn above. Name it, say where it sits, and it appears on the model with a blueprint sheet of its own. It travels with your pilot-call booking, so the call starts from your map, not ours. No price is attached; it is scoped on the call.
Blueprint sheet · live preview
Marketing · Work arrives · A person approves each one
A poster is drafted from the week's work, a person approves it, and it is scheduled and posted to each channel on a calendar.
Twenty minutes. No deck.
Written from the fundamentals, not from an audit of your shop. How a call becomes a booking, a booking becomes a job and a job becomes an invoice does not change much from bay to bay; what changes is the shop, and that is what the first call is for. So the board above describes mechanisms, not measurements, and every figure the model shows is your own.
WHY US
We are not a consultancy that read about AI and wrote a deck. We build and operate the automation behind our own Ontario transport operation — built inside our own business first — and it runs every day whether or not anybody is watching it.
That operation carries passengers. Yours fixes their vehicles, and the business is different. The phone, the schedule and the follow-up are the same machinery; the bay is not.
What transfers is the machinery, and the expensive mistakes that come with it. The vehicle that clipped a geofence while driving past and marked a stop it never made. The stale data feed that hid whole trips. The alert that fired on one bad GPS reading. Every one of those is a way an automated system embarrasses you in front of a customer, and every one was found and fixed on our vehicles, not yours.
If this is your week, twenty minutes settles whether a Diagnostic would find anything worth fixing.
Book a pilot callCalls a week, how many get answered, how many become a job, and what an average job is worth. The missed-call model works from those and nothing else — every figure it shows is yours.
OPEN THE MISSED-CALL MODEL →The system does, on the first ring, and books the appointment into the calendar the shop already keeps. It captures the symptom, offers the next gap on the board, and hands anything unusual — a warranty question, an angry customer — to a person by a rule set in advance. Technicians stay under the hoist.
Yes. Every open quote is followed up on a schedule that does not get busy — a text the next day, a call two days after — and a yes is booked straight into the next gap. The clipboard by the desk only gets a minute on quiet days; the follow-up that would have filled Thursday happens in the busy week too.
No. It works on top of what you already run, not instead of it. It reads the board you already keep and puts the answering, the chasing and the "is it ready?" message on top, so a customer is told the moment a status changes without anyone typing.
No. Everything on the tools stays with the people on the tools, pricing stays yours, and a customer who needs a judgement call gets a person by rule. It is not a warranty or consumer-protection opinion either — what has to be in writing before work starts is a question for your own advisor.
The first engagement is an Operations Diagnostic of the whole business, with one number taken from the part that costs most — usually the phone — measured against your own numbers: calls a week, how many become a job, what an average job is worth. It is small on purpose so the question of whether this pays can be answered with evidence, and walking away is cheap if it does not.
Book a pilot call. Tell us where the week goes wrong, and we’ll tell you what an Operations Diagnostic would map and measure.
The first paid step has a clear scope and an end date, and the pilot after it is one workflow — not a platform, and not an open-ended retainer.
Free · 20 minutes · no commitment
