MISSED-CALL MODEL — TRADES AND SERVICE BUSINESSES
What is it worth when the phone gets answered?
For a business where an unanswered phone is a lost job — a repair shop, a towing company, property maintenance. Type in your own numbers and everything below updates as you type. Nothing you enter leaves your browser unless you choose to email yourself the result.
Running trucks? This is the wrong model. A carrier has no average job value and no close rate, and this one reports revenue — which for a carrier is mostly cost. Use the cash chain model instead →
37.8%
of calls to small businesses were answered by a live person. The rest went to voicemail or rang out entirely.
411 Locals, 2024audit of 85 businesses across 58 industries21×
better odds of qualifying a lead when it is contacted within five minutes instead of thirty.
Oldroyd, MIT Sloan / InsideSales, 200715,000+ leads and 100,000+ call attempts; commonly misattributed to Harvard23%
of companies audited never responded to an inbound enquiry at all. The average response took 42 hours.
Harvard Business Review, 2011audit of 2,241 US companiesPublished research, not our results. We have not cited any figure we could not trace to a named study — and we have left out the widely-quoted revenue-loss numbers, because they come from vendors selling answering services, not from research.
RECOVERABLE REVENUE PER YEAR
$140,400
MISSED CALLS / WEEK
15
RECOVERABLE JOBS / YEAR
312
YOUR NUMBERS, NOT OUR CLAIM. UNTIL YOU CHANGE AN INPUT THE FIGURES ARE AN EXAMPLE. THIS ASSUMES A RECOVERED CALL CLOSES AT THE SAME RATE YOUR ANSWERED CALLS CLOSE TODAY.
THE PAGES THIS WAS BUILT FOR
INDUSTRY
Auto Repair
The bay stays full. The phone stays answered.
Read the page →INDUSTRY
Towing
Every breakdown gets an answer — and an ETA.
Read the page →INDUSTRY
Property Management
Every request routed. Every owner in the loop.
Read the page →INDUSTRY
Law Firms
Disclosure chased. Conflicts remembered.
Read the page →WHERE WE WOULD START
- Build & Run →
Put the systems in, and keep them running.
- Agent-Run Back Office →
We run the desk. You clear the exceptions.
THE SERVICES THAT PRICE OUT HERE
- Voice Agents →
Inbound calls answered, qualified and booked, around the clock.
- Chat Agents →
Web and messaging conversations that finish the booking.
- Customer Communication →
Customers told what is happening, before they call to ask.
- Customer Outreach →
Follow-ups, review requests and reactivation — to people who already know you.
Bring us one bad week.
Book a pilot call. Tell us where the week goes wrong, and we’ll tell you what an Operations Diagnostic would map and measure.
The first paid step has a clear scope and an end date, and the pilot after it is one workflow — not a platform, and not an open-ended retainer.
Free · 20 minutes · no commitment