LAW FIRMS
A call in the night sits in voicemail until the office opens. A client's tax returns have been on their way since the retainer, so the financial statement cannot be sworn. The conflict check searches this year's software, not the old system where the other spouse's name still sits. We join the systems you already run, so the file keeps moving while you practise law.
Free · 20 minutes · no commitment
Your practice system keeps the matter. The research tool finds the case. The accounting software holds the trust ledger, and the court portal takes the filing. None of them carries a client's details to the next one, chases the document a file is waiting on, or searches the old software for a name. That work lands on the lawyer and one assistant, usually after hours.
Typed once. Chased. Searched in full.
Six published figures, each with its source: Canada's law societies, the American Bar Association and Clio's research. Where a figure measures U.S. firms only, its source says so. None of them is a measurement of your firm.
Each of these is done by the lawyer or the one assistant between other work, which is why it waits until a date forces it.
01
Reminding when the file comes up
The chase lives in the assistant's week, and the assistant's week belongs to whoever phones first. A reminder goes out when the file comes to mind, which tends to be when a date is close, and by then the missing document is the reason the date moves.
02
A voicemail box until morning
A person answering all night costs more than the handful of calls it would take, so the calls wait. In family law the person calling in the night may be the one in danger, and a voicemail box cannot tell.
03
Searching the current system
When the firm moved to new software, the matters came across and the people around them may not have. A search can look clean only because the names it needed were left behind, and the first sign can be a motion to remove the firm.
04
Letting it lapse
A consult that went nowhere has no next step to prompt anyone, so the loop stays open. The silence is the risk: someone who thinks a lawyer is on the file does not go looking for one.
05
Copying between screens
Every system was chosen to do one job well, and moving a client between them was left to the assistant. Each retyping is a chance to get a name, a date or a file number wrong, and the mistake travels with the file.
Owner’s View
Tuesday, 12:30 at the firm
YOUR FIRM · 6 LAWYERS · UPDATED 12:30 · SHOWN WITH LIVE REFRESH, A SEPARATELY QUOTED UPGRADE
New enquiries · this week
31
9 by referral· On track
Four came in this morning while you were in court.
Consults booked
14
▲ 3 on last week· On track
Intake routes each one to the right practice area.
Retainers unsigned
4
Chased twice· Needs you
Two files can’t open until they’re signed.
Unbilled time
38 h
Pre-bills Friday· Needs you
Time reminders went to three lawyers yesterday.
Needs you today
Conflict check prep
Every party’s name collected · Sales & intake
ID & retainer
Chased twice · Sales & intake
Close-out & retention
Annual filing reminder set · Quality & compliance
Time & billing
Pre-bills Friday · Finance
LAW FIRMS · OPERATIONS BLUEPRINT
Each floor is a department and each station a process. The bright line is the path one job takes, and the light travelling it is that job. Select any station to see what starts it, what the system does, and what stays with a person.
YOUR ADDITIONS · THE MAP IS YOURS TO EXTEND
Anything you run, or wish you ran, that is not drawn above. Name it, say where it sits, and it appears on the model with a blueprint sheet of its own. It travels with your pilot-call booking, so the call starts from your map, not ours. No price is attached; it is scoped on the call.
Blueprint sheet · live preview
Marketing · Work arrives · A person approves each one
A poster is drafted from the week's work, a person approves it, and it is scheduled and posted to each channel on a calendar.
Twenty minutes. No deck.
We have no legal-sector client yet. This page draws on published Canadian and U.S. figures, the conduct rules and AI guidance written for lawyers in both countries, and how the systems firms run connect to one another. Every figure on the board carries its source, and every figure the model below shows is your own.
WHY US
We are not a consultancy that read about AI and wrote a deck. We build and operate the automation behind our own Ontario transport operation — built inside our own business first — and it runs every day whether or not anybody is watching it.
That operation carries passengers. Yours carries clients' matters, and the business is different, with rules a fleet never meets. What transfers is the machinery: records made at the moment of the work, messages sent on schedule, and a person one rule away.
What transfers is the machinery, and the expensive mistakes that come with it. The vehicle that clipped a geofence while driving past and marked a stop it never made. The stale data feed that hid whole trips. The alert that fired on one bad GPS reading. Every one of those is a way an automated system embarrasses you in front of a customer, and every one was found and fixed on our vehicles, not yours.
If this is your week, twenty minutes settles whether a Diagnostic would find anything worth fixing.
Book a pilot callCalls a week, how many reach a person, how many become a retainer, and what a matter is worth to the firm. The missed-call model works from those and nothing else; where it says job, read retained matter.
OPEN THE MISSED-CALL MODEL →We access client information only for the work you direct, under a signed confidentiality agreement, and never use it for anything else. Anyone who asks us for it is referred to you, because protecting it, and every decision about privilege, stays with you. Access is limited to what the work needs, logged, and yours to revoke at once, and nothing goes live without your written sign-off.
No. It works on top of what you already run, not instead of it. Where a system accepts a connection, a client's details move across once; where it does not, they are prepared for the person who enters them. Nothing is scripted into a court or government portal, and the work stays in your accounts if we part ways.
No. Lawyers' regulators on both sides of the border have warned about chatbots that talk to prospective clients, and a caller in the night may be in danger. Calls are answered by a live service on a script you sign, crisis numbers first, and every message waits for a person at your firm.
Yes, without doing legal work. We check each tool's settings against your law society's or state bar's guidance, keep the matter file complete so the tool has something to read, and file its output back to the matter with a reviewed-by step. The research, the drafting and the judgement stay with your lawyers.
The first engagement is an Operations Diagnostic of the whole business, with one number taken from the part that costs most, usually the disclosure chase on family files, measured against your own numbers: the days from retainer to a sworn financial statement. It is small on purpose, so you see evidence before anything bigger, and walking away costs little if it does not pay.
Book a pilot call. Tell us where the week goes wrong, and we’ll tell you what an Operations Diagnostic would map and measure.
The first paid step has a clear scope and an end date, and the pilot after it is one workflow — not a platform, and not an open-ended retainer.
Free · 20 minutes · no commitment
