SERVICES — TIER 2 OF 6
Build & Run. Put the systems in, and keep them running.
We build the agents and automations that carry the work — answering, qualifying, scheduling, dispatching, updating customers, chasing follow-up — from inside your operation, connected to the systems you already run, and then we stay to run them. Systems drift. Somebody has to own that.
Free · 20 minutes · no commitment
WHO THIS IS FOR
Businesses ready to move work off people and onto systems, who want one accountable party instead of five vendors.
How it gets built: the person who builds it comes to your floor →
WHAT IT LOOKS LIKE
Agent console
Wednesday so far, 4:30 pm
FROM THE OFFICE LINE, WEB CHAT, TEXTS AND THE WORK-ORDER SYSTEM · LIVE
Calls answered · voice agent
23
15 repair requests logged, 3 viewings booked, 3 questions answered, 2 put through to a person.
OFFICE LINE · 4:30 PM
Chats handled · chat agent
31
6 viewings booked in the chat, 23 questions answered, 2 handed to a person.
WEB CHAT AND TEXT · 4:30 PM
Drafted · drafting agent
12
4 to readNotices and replies to tenants. Priya has read and sent 8.
WORK-ORDER SYSTEM · 4:30 PM
Agents and links running
5 of 5
3 agents and 2 system links. The calendar link dropped at 11:02; monitoring caught it, not a tenant, and it was back at 11:09.
MONITORING · EVERY 5 MIN
Handed to a person, and why
Water through a ceiling, unit 204
Voice agent. Your rule: an active leak goes to the on-call phone at once.
2:14 am
Sam took itA building owner asking about a statement
Voice agent. Your rule: owners always reach a person.
11:30 am
Priya took itProspect asking to bring a large dog
Chat agent. The pet policy does not cover it, so a person decides.
1:40 pm
Needs youNotices of entry, units 301 to 304
Drafting agent, for Friday’s smoke alarm tests. A person reads every letter before a tenant does.
3:15 pm
Draft readyRent payment showing as missing, unit 311
Chat agent. Your rule: anything about money goes to the office.
3:40 pm
Waiting for Priya
5 HAND-OFFS TODAY · 2 TAKEN, 3 WAITING
Every agent has a route to a person behind it. What ran, what it handled and what it missed goes into the monthly account.
What you actually get.
- The agents and automations built for your workflow, not a template.
- Integration with the systems you already run.
- Monitoring, so a broken automation is caught by us and not by your customer.
- A monthly account of what ran, what it handled, and what it missed.
WHAT SITS UNDER THIS
What this does not include.
Published because you should know before the call, not after the invoice.
- Replacing your CRM or your existing software, unless the Diagnostic says you should.
- Anything that touches a customer without a human escalation path behind it.
- Unmonitored automation. If we build it, we watch it.
WHERE THIS APPLIES
The industries whose page names Build & Run as one of the places we would start. Each one is written for that trade, with its own numbers.
Bring us one bad week.
Book a pilot call. Tell us where the week goes wrong, and we’ll tell you what an Operations Diagnostic would map and measure.
The first paid step has a clear scope and an end date, and the pilot after it is one workflow — not a platform, and not an open-ended retainer.
Free · 20 minutes · no commitment