BUILD & RUN — CHAT AGENTS
Most website chat takes an email and never books the job.
The chat widget on your site is a form wearing a costume. It takes a name, promises somebody will be in touch, and adds a delay to a person who was ready to buy. This one answers the actual question and finishes the booking inside the conversation.
Free · 20 minutes · no commitment
WHO THIS IS FOR
Businesses whose website chat collects an email address for somebody to chase tomorrow.
THE PROBLEM
The delay is the whole cost. Somebody who was ready to book is now waiting for a callback, and every hour they wait the decision reopens. Each step between wanting the thing and having it booked is a place to lose them, and a form that promises a human is a step, not a shortcut.
WHAT IT LOOKS LIKE
Web chat
Airport shuttle bookings
SEATS AND TIMES FROM THE LIVE BOOKING SYSTEM
- Customer · web chat
Is there a shuttle from Pearson to London on Friday? I land at 4:10 pm.
- Agent
Yes. Friday’s 5:30 pm run has 6 seats left. Which terminal, and how many of you?
- Customer
Terminal 3. Two of us, three bags.
- Agent
It stops at Terminal 3 at 5:40 pm, which leaves 90 minutes after you land for customs and bags. Seats are $79 each. Shall I book two?
- Customer
Yes, please.
- Agent
Booked. If your flight lands late, your seats move to the next run with room.
Booked in the chat
Friday, 5:40 pm
Terminal 3 · 2 seats · 3 bags
Ask for a person at any point and the office takes over this chat, with the conversation attached.
What you get.
- An agent that can answer on your real services, terms and availability.
- Qualification and booking completed inside the conversation, not handed onward.
- Deployment across web chat and whichever messaging channels your customers already use.
- A handover to a person with the conversation attached, when one is warranted.
How it works.
Priced against the scope, after a Diagnostic that is small on purpose. The shape of the work we can tell you now.
- THE SHAPE
- Built, then run. It needs revisiting whenever your services, prices or availability change.
- WHAT WE NEED FROM YOU
- Access to your site and to whatever holds your real availability.
- WHAT YOU KEEP
- The configuration and the full conversation history.
What this does not include.
Published because you should know before the call, not after the invoice.
- A generic FAQ bot. If a search box would do the job we will say so and save you the money.
- Deployment without a route to a human.
QUESTIONS
Our CRM already includes a chat widget.
Most bundled widgets route to a form. The question is whether the conversation can see your real availability and finish the booking. If yours can, keep it — we will tell you that.
Can it run alongside a voice agent?
Yes, and it usually should. Chat takes the straightforward enquiries; voice takes the callers who want to talk to something.
MORE UNDER BUILD & RUN
WHERE THIS APPLIES
The industries whose page names Build & Run as one of the places we would start. Each one is written for that trade, with its own numbers.
Bring us one bad week.
Book a pilot call. Tell us where the week goes wrong, and we’ll tell you what an Operations Diagnostic would map and measure.
The first paid step has a clear scope and an end date, and the pilot after it is one workflow — not a platform, and not an open-ended retainer.
Free · 20 minutes · no commitment