ON-DEMAND, PARATRANSIT & ACCESSIBLE TRANSPORT
A wheelchair booking is accepted, then found at dispatch with no accessible vehicle free. On-time performance is reassembled by hand from drivers' notes on the day the funder asks for it. A trip is completed, billed, and short-paid over a detail nobody captured. None of that is a service problem. It is an information problem, and we put the information where the trip happens.
Free · 20 minutes · no commitment
Nobody is choosing you on price at the kerb. The contract is signed, the rates are set, and what is left to win or lose is whether the trips happen on time, whether the right vehicle was free when it was needed, and whether the funder pays for what you actually did. All three are decided by information somebody has to gather — and gathering it after the fact is what costs.
The contract renewed on numbers you can show.
These are mechanisms, not measurements — we have not audited your service. Each is a place a contracted passenger operation loses money or standing on trips it had already committed to run.
Every one of these is a contracted obligation held together by somebody's notes — and the funder scores the notes, not the effort.
01
Counting vehicles, not configurations
Booking counts vehicles; the trip needs a specific vehicle with a specific configuration. Those are different questions, and the second one usually gets asked on the morning — by which point the answer cannot be changed and a rider who planned their day around the trip is the one who absorbs it.
02
Rebuilding the numbers monthly
The data exists, but as timestamps scattered across dispatch, the driver's device and somebody's notes. Rebuilding it monthly is slow, and it means a slipping month is only visible once the month is over and the number is already fixed.
03
Assembling proof afterwards
Each funder has its own evidence rules, and the driver who completed the trip is not the person who later has to satisfy them. Assembling the proof afterwards costs more than the trip earned for small claims, so those get written off — which is exactly the behaviour the rules produce.
04
The dispatcher as the answer
Nobody built a route to the information other than a person, so a system that knows exactly where the vehicle is answers through a dispatcher who has to stop doing something else. On medical and mobility trips the caller is frequently unwell or anxious, which is precisely when being told matters most.
05
Phoning ahead
On a contracted route the vehicle was going regardless, so the loss is not a missed fare — it is a slot that could have carried somebody else on a service where demand usually exceeds capacity. Phoning ahead works and does not scale, so it gets done for the trips somebody remembered.
Owner’s View
Tuesday, 11:15 at dispatch
YOUR SERVICE · 34 VEHICLES · UPDATED 11:15 · SHOWN WITH LIVE REFRESH, A SEPARATELY QUOTED UPGRADE
On-time performance · today
93.8%
▼ 1.2 pts under target· Needs you
Most late pickups are on the east side after 2 pm.
Trips today
486
12 accessible-only
Accessible capacity is checked when each trip is booked.
Claims at risk
7
▲ 2 this week· Needs you
Four are missing the rider’s signature.
Late cancellations
11
▼ 4 on last Tuesday· On track
Confirmations now catch most cancellations a day ahead.
Needs you today
Funder billing
4 missing a signature · Finance
Booking & eligibility
12 new eligibility files for a person · Customer service
Scheduling
Flagged 2 h ahead to the scheduler · Operations
On-time performance
Target 95% · Operations
ON-DEMAND & PARATRANSIT · OPERATIONS BLUEPRINT
Each floor is a department and each station a process. The bright line is the path one job takes, and the light travelling it is that job. Select any station to see what starts it, what the system does, and what stays with a person.
YOUR ADDITIONS · THE MAP IS YOURS TO EXTEND
Anything you run, or wish you ran, that is not drawn above. Name it, say where it sits, and it appears on the model with a blueprint sheet of its own. It travels with your pilot-call booking, so the call starts from your map, not ours. No price is attached; it is scoped on the call.
Blueprint sheet · live preview
Marketing · Work arrives · A person approves each one
A poster is drafted from the week's work, a person approves it, and it is scheduled and posted to each channel on a calendar.
Twenty minutes. No deck.
This page is written from work we run, not from a client interview. The board above describes mechanisms, not measurements, and every figure in the calculator is your own.
WHY US
We are not a consultancy that read about AI and wrote a deck. We build and operate the automation behind our own Ontario transport operation — built inside our own business first — and it runs every day whether or not anybody is watching it.
That operation is contracted passenger transport on a schedule, which is most of what a paratransit desk is. What it does not carry is your funder's reporting, and we would not pretend the machinery replaces that. It runs one corridor, London to Toronto Pearson. If your routes cross it, we say so before the Diagnostic starts, and the engagement agreement keeps what we see inside it.
What transfers is the machinery, and the expensive mistakes that come with it. The vehicle that clipped a geofence while driving past and marked a stop it never made. The stale data feed that hid whole trips. The alert that fired on one bad GPS reading. Every one of those is a way an automated system embarrasses you in front of a customer, and every one was found and fixed on our vehicles, not yours.
If this is your week, twenty minutes settles whether a Diagnostic would find anything worth fixing.
Book a pilot callHow many funded trips you complete, how many claims come back short, what your on-time performance costs you when it slips, and how much of your people's day goes on scheduling, reporting and claims. The calculator works from those and nothing else.
OPEN THE ON-DEMAND & PARATRANSIT LEAK CALCULATOR →It checks accessible capacity when the booking is taken, not when the run is built, so the constraint surfaces while there is still time to do something about it. It does not make an accessible vehicle appear; it tells you at booking instead of at dispatch.
Continuously, from what the vehicles already record, so the contract report is a printout and a bad week is visible while it is still a week. Rebuilding on-time and completed-trip counts by hand at month end is how a slipping month is discovered after the number is fixed.
Because each funder has its own evidence rules and the driver who completed the trip is not the person who has to satisfy them. The proof each funder requires is captured as the trip is completed, in the form that funder accepts. It will not win a claim your contract does not entitle you to.
Neither. Eligibility is your funder's rule and your team's judgement, and it does not drive or overrule a scheduler — it puts the decision in front of them with the constraints already checked. It is not a medical system and makes no clinical judgement; rider condition and care stay with your people.
The first engagement is an Operations Diagnostic of the whole business, with one number taken from the part that costs most — claims, reporting or rider communication — measured against your own numbers: your on-time performance, your rejected claims, your no-show rate. Riders are told when the vehicle is assigned, close and outside, so the office keeps only the calls that need a person.
Book a pilot call. Tell us where the week goes wrong, and we’ll tell you what an Operations Diagnostic would map and measure.
The first paid step has a clear scope and an end date, and the pilot after it is one workflow — not a platform, and not an open-ended retainer.
Free · 20 minutes · no commitment
