TAXI, LIMOUSINE & RIDESHARE FLEETS
A booking arrives by phone, by app or from the hotel desk. The fare cancels after the car has left, or is not at the door. The next one goes to whoever answered first. Each of those is a vehicle you had already paid for, insured and crewed before it turned a wheel. We take the confirming and the chasing off your dispatcher, so the trips you accept are the trips that happen.
Free · 20 minutes · no commitment
A car that rolls to a no-show costs exactly what a car that carries a fare costs — same driver, same fuel, same insurance, same licence. What separates a profitable day from a flat one is not how many cars you have out. It is how many of the trips you accepted actually happened, and how much of your dispatcher's shift went on answering a question the screen in front of them had already answered.
The dispatcher you do not have to hire next.
These are mechanisms, not measurements — we have not audited your fleet. Each one is a place a taxi or limousine operation loses money on a car whose costs were fixed before the shift began.
Each of these was fixed once by giving the dispatcher one more thing to remember, and each came back the week the phones were busiest.
01
One more channel
Each channel was added to catch work the last one missed, and each brought its own inbox. The queue everyone actually works from is whichever screen the dispatcher on shift trusts, so a booking taken in the wrong one is invisible until the customer rings to ask where the car is.
02
Phoning ahead
The usual fix is to phone ahead, which works and is exactly why it does not scale: it costs the dispatcher the same interruption whether the passenger was always going to travel or never was. So it happens for the bookings somebody remembered to worry about, which is not the ones that go wrong.
03
One person, two jobs
The two jobs compete for the same person. Taking new work and reassuring existing customers are both urgent, but only one of them earns anything, and the one that earns is the one that hangs up and calls a competitor.
04
Answering by hand
Nobody built a way for the passenger to see it, so the only route to information the system already holds runs through a person. A waiting passenger will often ring twice, because standing on a kerb is not a patient activity.
05
Reconstructing it at month end
The trips were done across four weeks by a dozen drivers, and the record of them lives in whatever each driver handed in. Reconstructing it is slow, and anything missing is simply not billed — which nobody notices, because you cannot see an invoice line that was never written.
Owner’s View
Friday, 21:30 at the desk
YOUR FLEET · 26 CARS · UPDATED 21:30 · SHOWN WITH LIVE REFRESH, A SEPARATELY QUOTED UPGRADE
Trips today
312
▲ 18 on last Friday· On track
The hotel desks sent 18% of today’s bookings.
Questions answered by AI
64%
of 318 contacts
Fares, areas and the airport policy, so dispatch takes bookings.
No-shows · today
9
▲ 3 on last Friday· Needs you
Five were hotel-rank bookings after 23:00 last night.
Complaints open
2
Both lost and found
One item is already back with its owner.
Needs you today
Lost & found, complaints
1 item returned · Customer service
Driver & vehicle licensing
Reminders sent at 60 and 30 days · Quality & compliance
Driver shifts
2 shift offers out · People & HR
TAXI & LIMOUSINE · OPERATIONS BLUEPRINT
Each floor is a department and each station a process. The bright line is the path one job takes, and the light travelling it is that job. Select any station to see what starts it, what the system does, and what stays with a person.
YOUR ADDITIONS · THE MAP IS YOURS TO EXTEND
Anything you run, or wish you ran, that is not drawn above. Name it, say where it sits, and it appears on the model with a blueprint sheet of its own. It travels with your pilot-call booking, so the call starts from your map, not ours. No price is attached; it is scoped on the call.
Blueprint sheet · live preview
Marketing · Work arrives · A person approves each one
A poster is drafted from the week's work, a person approves it, and it is scheduled and posted to each channel on a calendar.
Twenty minutes. No deck.
This page is written from work we run, not from a client interview. The board above describes mechanisms, not measurements, and every figure in the calculator is your own.
WHY US
We are not a consultancy that read about AI and wrote a deck. We build and operate the automation behind our own Ontario transport operation — built inside our own business first — and it runs every day whether or not anybody is watching it.
That operation runs booked passenger trips, so most of what it does is what a taxi or limousine desk does. The one thing it does not do is compete on who arrives first. What transfers is everything between the booking and the door. It runs one corridor, London to Toronto Pearson. If your routes cross it, we say so before the Diagnostic starts, and the engagement agreement keeps what we see inside it.
What transfers is the machinery, and the expensive mistakes that come with it. The vehicle that clipped a geofence while driving past and marked a stop it never made. The stale data feed that hid whole trips. The alert that fired on one bad GPS reading. Every one of those is a way an automated system embarrasses you in front of a customer, and every one was found and fixed on our vehicles, not yours.
If this is your week, twenty minutes settles whether a Diagnostic would find anything worth fixing.
Book a pilot callHow many cars you run, how many fares each carries, what share evaporates too late to refill, and how many hours a day your office loses to callers asking where a car is. The calculator works from those and nothing else.
OPEN THE TAXI & LIMOUSINE LEAK CALCULATOR →Yes. Every request lands in one queue whatever channel it arrived through, taken once, so the fleet is dispatched against all the work and not the part somebody happened to see. A booking taken in the wrong inbox is invisible until the customer rings to ask where the car is.
Confirmation and a reminder go out on every booking without anyone deciding which deserve it, and the ones that come back unconfirmed reach a dispatcher early enough to put the car somewhere else. It will not recover a passenger who never intended to travel.
Yes. The passenger is told when the car is assigned, when it is close and when the driver is outside, so the call is answered before it is made and the dispatcher is free for the call that is actually a booking.
Account trips are captured as they are completed and matched to the account they belong to, so the invoice is a printout, not a reconstruction from dockets and memory, and what you did and what you billed are the same list.
No — it does not drive, dispatch on its own or overrule a dispatcher, and your municipal licensing, plates and driver records stay yours. The first engagement is an Operations Diagnostic of the whole business, with one number taken from the part that costs most — usually the phone or the no-show rate — measured against your own numbers: your no-show rate, your call volume, your account billing.
Book a pilot call. Tell us where the week goes wrong, and we’ll tell you what an Operations Diagnostic would map and measure.
The first paid step has a clear scope and an end date, and the pilot after it is one workflow — not a platform, and not an open-ended retainer.
Free · 20 minutes · no commitment
